Refund policy

Return and Refund Policy

Last updated: March 11, 2026

Thanks for shopping at RedDogCarts.com! We stand behind our products and want you to be 100% satisfied. Here's our straightforward policy on returns, exchanges, and refunds.

Return Window

You have 30 days from the date you receive your order to initiate a return or exchange. (We recommend starting the process as soon as possible!)

Eligibility & Conditions

To qualify for a return or exchange, the item must be:

  • In its original condition — unused, undamaged, and with all tags/labels attached
  • In original packaging (including any protective materials)
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene, safety, and legal reasons, we cannot accept returns on:

  • Used or installed products (e.g., parts that have been assembled or mounted)
  • Personalized or custom-engraved items
  • Clearance/final sale items (marked as such on the product page)
  • Gift cards or digital products (if any)

How to Start a Return or Exchange

  1. Email us at info@RedDogCarts.com with your order number, reason for return, and photos of the item (especially if damaged/defective).
  2. We'll reply within 1–2 business days with approval and instructions (including a return shipping label if applicable).
  3. Pack the item securely and ship it back using the provided label or your preferred carrier.

Refund Process

  • Once we receive and inspect the return (usually 3–7 business days after arrival), we'll process your refund to the original payment method.
  • Refunds typically appear in your account within 5–10 business days (depending on your bank/credit card).
  • Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective, damaged in transit).
  • If approved for exchange, we'll ship the new item at no extra cost (or cover return shipping if it's our mistake).

Damaged, Defective, or Wrong Item

If your product arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery with photos.
  • We'll cover return shipping and either replace the item or issue a full refund (including original shipping).

Store Credit Option

Prefer store credit? We can issue it for the full amount (good for 12 months) — just let us know when requesting the return.

Questions? We're here to make it right! Reach out anytime:

We appreciate your business and hope you'll shop with us again soon!